Accessibility at Wellington Museum

Wellington Museum is a historic building and we are committed to making our taonga as accessible as possible. We offer the following services and amenities: 

•  Level access to the main entrance. 
• A lift is available to move between the Museum’s four floors. 
• A wheelchair is available for use from the front desk. 
• There are wheelchair accessible toilets on the ground floor at the main entrance and on the third floor (The Attic) 
• Guide dogs and assistance dogs with service jackets, collars and ID are welcome at Wellington Museum. 
• NZ sign language is used in the Millennium Ago exhibition on level 2. 
• Signage throughout the museum is clear, bold and often backlit. 

Getting Here 

Wellington Museum is located on the waterfront. The closest bus stops are on Lambton Quay. The Museum is an approximately 5–minute walk from Lambton quay. Make your way along Grey Street then across Customhouse and Jervois Quays to the museum entrance. 

There is one accessible car park outside the front entrance to the museum. This is strictly controlled by staff and is for mobility parking permit holders only. The closest public parking is a parking building under the TSB Arena. This is under the control of Wilson Parking and a parking fee is charged. 

Low Sensory Hour 

In association with Autism New Zealand Wellington Museum hosts a low-sensory hour on the first Thursday of every month from 4 – 5pm.  

We welcome anyone who prefers a low-sensory environment including Autistic and neurodiverse people. It features reduced light and sound for a sensory-friendly experience. The museum will be closed to the public during this time. For more information and access to Wellington Museums’ social story, contact Public Programmes Specialist leilanis@experiencewellington.org.nz 

Wellington Museum Map 

Download a copy of our accessibility-friendly Wellington Museum Map or pick up a copy from the front desk. This shows the location of our lifts, stairs and accessible toilets. 

Social Story 

For a guide to visiting Wellington Museum, including what to expect on a visit, download the Wellington Museum Social Story.

Companion/Support Person Ticketing

Companions/support people can obtain complimentary tickets to paid exhibitions, events, theatre performances and programmes they are attending with a ticket holder. 
 
Please get in touch with us by email museumtours@experiencewellington.org.nz or by phone +64 04 472 8904 once you have processed your ticket to arrange the complimentary companion/support person ticket. 

Safe Spaces Statement

Wellington Museum strives to provide a safe space for all, regardless of gender identity and expression, sexual orientation, physical ability, appearance, neurodiversity, physical appearance, body size, ethnicity, nationality, race, age, or religion. 

Harassment and harmful behaviours towards anyone at our sites including our staff, other visitors, artists, or contractors will not be tolerated. Perpetrators of such behaviour will be asked to leave immediately. 

Harassment and harmful behaviour include but is not limited to: 

• Racist, sexist, classist, transphobic, homophobic, ableist, religiously bigoted comments.  
• Intimidating and bullying behaviour.  
• Failure to respect other’s boundaries.  
• Inappropriate sexualised behaviour or advances. 

Our goal is that all people feel supported and welcomed in our spaces, and we take your safety and wellbeing seriously. If you have any concerns, and/or experience any inappropriate behaviour while you are here, please notify a member of our staff, or email us on museumtours@experiencewellington.org.nz

If you require additional information or support, please contact us.