It is important that you know what personal information Experience Wellington (known here as “we”, “us” or “Experience Wellington”) collects about you and how it is used.
Experience Wellington is the parent organisation for Wellington Museum, Space Place, Nairn Street Cottage, the Cable Car Museum, Capital E, and City Gallery Wellington.
There are several reasons why we collect your personal information, such as helping you find new experiences you will love, sharing news for marketing and fundraising purposes, and as otherwise required by law.
Part of providing you with our arts, culture, science and childrens events is understanding what you enjoy and want to know. When we know you better, we can offer you more of what you want. We only wish to contact you about things you will be interested in, so the information we collect will help us do this.
When you purchase or book an experience with us, we use your information to:
For our business functions:
We store data (including your personal information) on a secure Microsoft cloud platform, Microsoft Office 365 applications and other third party platforms. We protect our data with all reasonable technical and process controls. We will not share your data with any third parties or partners unless we explicitly request your permission.
All our experiences offer entertainment and education experiences for children and young people. We will only collect and store the minimum information required to deliver these experiences, for our Ministry of Education reporting, and for marketing purposes.
In the few instances where we collect the personal information of children, we will always seek parental or caregiver consent.
Our websites issue a non-personalised “cookie” to each visitor. As you navigate our sites, your usage is tracked to help us provide a better online customer experience and improve online content. We look at repeat visitors, the length of time you spend on our websites, and navigation pathways. Cookies are also used in e-newsletters to our mailing list subscribers to personalise content and track interest via the links you click.
When you use a social media feature within our websites, and post to social media platforms, the social media site will provide us with some information about you.
On occasion we may have a photographer or videographer at our venues or events capturing the experience. These photos or video may be shared by Experience Wellington and used to show the activities at our organisations.
If you do not wish to be photographed or appear in a video, please let our photographer or other team member know.
If we share an image of you that you don’t want to have shared, please contact us via our website.
Wellington Museum and the Cable Car Museum takes safety seriously. We use Closed Circuit Television (CCTV) to achieve a zero-harm environment for our visitors, team and the collections in our care. Monitored cameras are in use throughout the public areas to ensure that all health and safety protocols are followed. Anonymised data is collected to facilitate a rapid response to any safety issues and to assist with collection protection protocols.
All monitoring and use of CCTV footage is carried out in accordance with the Privacy Act 2020.
For privacy reasons, we do not release CCTV footage directly to the public. If you have lodged a complaint or incident with the Police, they will request footage from Wellington City Council who store the footage on our behalf.
Where you voluntarily provide information (personal and otherwise) via our surveys, we will only use that information for the specific purpose stated, including reporting requirements, funding applications, and building our understanding of our audience.
Our store operates in Wellington, New Zealand, and all transactions are processed in New Zealand Dollars (NZD) and include GST (sales tax) of 15%, with the exception of donations. Our secure server software uses industry-standard SSL encryption technology. SSL (Secure Socket Layer) encrypts, or encodes, your personal information, including credit card number, name, and address so this information would be rendered unreadable should someone try to intercept it.
Tickets are not available for sale from any other retailer or third party. Tickets are sold on a firm sale basis, and no refunds will be given unless Museums Wellington cancels the event.
If you choose to complete an online form or contact us by email for any reason, we will only record your email address and other contact details that will enable us to respond to your enquiry or feedback. Your details will not be added to a mailing list or used for any other purposes unless you have provided your consent.
We only keep your information for as long as it is required to provide you with the services you need, for as long as you are are interested in hearing from us and for any legal purposes for which we are obliged to keep the information.
We will remove subscribers after a period of inactivity inline with our policy.
We take all reasonable steps to ensure the personal information we collect is protected against loss, unauthorised access and disclosure or any other misuse.